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No delivery charge for Daily Milk Delivery

Home»FAQ's

Can I use any coupon at same address creating other account?

No, any coupon can be applied once and is not valid for any another order placed at same address using difference account. BiggMart.com can cancel any order without any prior notice if the same coupon is applied twice at same address through different account.

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears.

Are there any charges for registration?

No. Registration on BiGGMART.COM as it is absolutely free.

Can I use more than 1 coupon for a single order?

No. You can use only one coupon at a time for a single order.

How much maximum cashback I am entitled to get?

The maximum cashback which you can avail through any coupon is Rs. 500/-.

Do I have to necessarily register to shop on BiGGMART.COM?

You can surf and add products to the cart without registration and provide details for delivery at checkout.

Can I have multiple registrations?

Each email address and contact number can only be associated with one BiGGMART.COM account.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. BiGGMART.COM currently offers 4 delivery slots each day.
Morning: 09:00 AM to 12:00 PM
After Noon: 12:30 PM to 02:30 PM
Evening: 03:30 PM to 06:30 PM
Evening: 07:00 PM to 10:00 PM

What is a cut-off time and what is the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order. For morning orders the cut-off time is the 7:00 PM while for the afternoon slot it will be before 11:00 AM of that day and similarly the evening orders the cut-off time is same day 2:00 PM & 5:00 PM.

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your BiGGMART.COM account.

How can I check availability of next slot before placing order?

Once you check out the order place you will be notified only with the available time slots or the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

How do I check the current status of my order?

You can find the order details and its status in the “My Orders” page.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot.

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “My Profile” section to change your delivery address.

How much are the delivery charges?

Delivery is free for orders above Rs.399. We take only orders that are minimum of Rs.200. Between 200 - 398 we take a delivery charge of Rs.30.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

Do you do same day delivery?

We do same day delivery provided you place your order before 5:00 PM on the day you want delivery.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 10 pm. They can be reached at +91-888 888 5741 or via email at info@biggmart.com.

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am to 10 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with BiGGMART.COM.

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your BiGGMART.COM account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

I am a corporate/ business. Can I place orders with BiGGMART.COM?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at info@biggmart.com to know more.